Fundamentals of Facilities Management – From Understanding to Smart FM

Objectives:

• Understand the fundamental concepts of Facilities Management (FM).
• Identify operational and service activities within facilities.
• Develop supervisory skills to manage complex operational environments.
• Enhance relationships with building users and achieve high customer satisfaction.
• Gain knowledge of building systems and the basics of their operation.
• Utilize a CAFM (Computer-Aided Facilities Management) system to organize and manage daily tasks.
• Implement Artificial Intelligence (AI) within the CAFM system to improve performance and efficiency.
• Understand Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and integrate them with digital systems.